FAQ

Frequently Asked Questions

Everything You Need to Know

Find answers to common questions about our taxi services, tour packages, and travel in Sri Lanka. Can't find what you're looking for? Contact us anytime!

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General Questions

What areas do you serve in Sri Lanka?

We provide taxi and tour services across all of Sri Lanka, including Colombo, Kandy, Ella, Galle, Yala, Tangalle, and all major tourist destinations.
Most of listed tours starting from Tangalle to Destination. If you want change pickup location choose our custome tour option. Because prices are little bit changed based on your pickup location.
Our experienced drivers know every corner of the island and can take you anywhere you want to go.

How many years have you been in business?

CU Tours Sri Lanka has been serving travelers for over 25 years. We built a reputation for reliability, professionalism, and exceptional customer service. Our experience ensures you get the best travel experience in Sri Lanka.

Do you operate 24/7?

Yes! We provide 24/7 taxi and tour services. Whether you need an early morning airport pickup or a late-night transfer, we're always available to serve you.

Booking & Reservations

How do I book a taxi or tour?

You can book by calling us at +94 77 346 7723, sending a WhatsApp message to +94 70 503 7821, or through our website booking form. We respond within minutes and confirm bookings instantly. You can also email us at info@cutourssrilanka.com for detailed tour planning.

How far in advance should I book?

For airport transfers and short trips, you can book even on the same day. For multi-day tours and during peak season (December-March), we recommend booking at least 1-2 weeks in advance to ensure vehicle availability.

Can I cancel or modify my booking?

Yes, you can cancel or modify your booking. For free cancellation, please notify us at least 24 hours before the scheduled pickup time. For cancellations within 24 hours, a cancellation fee may apply. Contact us to discuss your specific situation.

Vehicles & Drivers

What types of vehicles do you offer?

We offer a range of vehicles including sedans (1-3 passengers), vans (4-7 passengers), and SUVs for comfortable travel. All vehicles are air-conditioned, well-maintained, fully insured, and equipped with comfortable seating.

Are your drivers English-speaking?

Yes, all our drivers speak English fluently and have extensive knowledge of Sri Lankan tourist attractions, culture, and history. Many also speak additional languages and can act as tour guides during your journey.

Are your vehicles and drivers licensed?

Absolutely! All our drivers are licensed, experienced professionals with clean driving records. Our vehicles are registered, insured, and regularly maintained to ensure your safety and comfort.

Tours & Packages

What is included in your tour packages?

Our tour packages include transportation in a comfortable vehicle, an experienced driver/guide, fuel, parking fees, and highway tolls. Entrance fees to attractions, meals, and accommodation are typically not included unless specifically mentioned. We can create all-inclusive packages upon request.

Can I customize my tour itinerary?

Absolutely! We specialize in creating custom tour itineraries based on your interests, budget, and available time. Just let us know what you'd like to see and experience in Sri Lanka, and we'll design the perfect tour for you.

Do you provide airport pickup services?

Yes! We provide 24/7 airport transfer services from both Bandaranaike International Airport (Colombo) and Mattala Rajapaksa International Airport (Hambantota). Our driver will meet you at the arrival around tangalle area with a name board and assist with your luggage.

Payment & Pricing

What payment methods do you accept?

We accept cash (USD, EUR, GBP, or LKR) only. Payment can be made before or after the service. For multi-day tours, a deposit may be required. Full payment details will be provided when you confirm your booking.

Do you charge extra for luggage?

No, standard luggage is included in the price. However, please inform us in advance if you have excessive luggage so we can arrange a suitable vehicle.

Are there any hidden charges?

No hidden charges! The price we quote includes transportation, fuel, parking, and highway tolls. Additional costs like entrance fees to attractions, meals, and accommodation are your responsibility unless included in a custom package.

Safety & Travel Tips

Is it safe to travel in Sri Lanka?

Yes, Sri Lanka is generally safe for travelers. Our drivers are experienced, licensed, and prioritize your safety at all times. All vehicles are regularly maintained and insured. We follow all safety protocols and know the safest routes to all destinations.

What is the best time to visit Sri Lanka?

Sri Lanka can be visited year-round! The west and south coasts (Colombo, Galle, Mirissa) are best from December to April. The east coast (Arugam Bay, Trincomalee) is ideal from May to September. The hill country (Ella, Kandy, Nuwara Eliya) is pleasant throughout the year with cooler temperatures.

What should I pack for my Sri Lanka trip?

Pack light, breathable clothing for warm weather, comfortable walking shoes, sunscreen, insect repellent, and a hat. For temple visits, bring modest clothing covering shoulders and knees. If visiting hill country, pack a light jacket. Don't forget your camera and power adapters!

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